Shipping Protection Terms & Conditions

Last updated: July 5, 2026

AlloyX MFG (“we,” “us”) offers optional Shipping Protection at checkout on eligible products. Shipping Protection is a service provided directly by AlloyX MFG — it is not an insurance policy issued by a licensed insurance company. By purchasing Shipping Protection you agree to these terms.

1. What’s covered

If your order is lost or damaged in transit from our shop to the delivery address you provided at checkout, we will — at our discretion — remanufacture and reship the affected item(s) or refund the amount you paid for them (including a proportional share of shipping and tax). This is your sole and exclusive remedy.

• Loss: the carrier’s tracking shows no delivery and no tracking movement for 10 or more consecutive days (domestic shipments), or the carrier has formally declared the shipment lost.
• Damage: physical damage to the product that occurred during carriage, discovered upon delivery.

2. What’s not covered

• Orders where Shipping Protection was not purchased at checkout.
• Theft or disappearance after the carrier records a delivery scan at your address (including “porch piracy”).
• Delivery delays of any kind. Protection covers loss and damage, not lateness.
• Damage caused after delivery, or during installation, use, or modification of the product.
• Cosmetic damage to the outer packaging where the contents are intact and functional.
• Loss or misdelivery resulting from an incorrect or incomplete address supplied at checkout.
• Shipments redirected, intercepted, or forwarded at your request, or sent to freight forwarders or package-consolidation services.
• Normal characteristics of the manufacturing process (tooling marks, layer lines, material variation) and defects in customer-supplied designs or artwork.
• Seizure or destruction by government authority, and events of force majeure.

3. How to file a claim

File claims by replying from your order page or emailing us with your order number. Deadlines: damage claims within 7 calendar days of delivery; loss claims between 10 and 45 days after the ship date. Claims filed outside these windows may be denied.

To evaluate your claim we require, and you agree to supply:

• Carrier evidence: tracking information and any documentation from the shipping company (damage notation at delivery, lost-package confirmation, or claim reference).
• Photographs: clear photos of the damaged goods and all packaging — outer box (with shipping label visible), interior packing materials, and each point of damage.
• Multi-part orders: for orders containing multiple units, evidence of damage to each unit claimed, or evidence that the entire shipment was lost or damaged (e.g., photos showing the full contents affected). We replace or refund only the units actually shown to be lost or damaged — not the full order by default.
• Retention: keep the damaged goods and all packaging until your claim is resolved. We may request their return (we pay return postage) or inspection, and we may decline the claim if they have been discarded.

4. Claim review and remedies

• We review complete claims within 10 business days of receiving all required evidence and may request additional information.
• We choose the remedy: remanufacture/reshipment of the affected item(s) or refund of the amount paid for them. Custom parts are remade to the original specification.
• Maximum aggregate payout per order is the total amount you paid for that order, including shipping, protection, and tax. We do not pay incidental, consequential, or indirect damages, lost profits, or costs of delay.
• One claim resolution per order. Replacement shipments carry the same protection through delivery.
• If we compensate you and the carrier later delivers the original shipment, you agree to either return the duplicate (we pay postage) or pay for it.
• Upon payment of a claim, any rights you hold against the carrier for that shipment are assigned to us (subrogation), and you agree to reasonably cooperate with any carrier claim we pursue.

5. Fraud

Claims containing false, misleading, staged, or withheld information will be denied, void any remaining protection on the order, and may be reported to the carrier and law enforcement.

6. General

• The protection fee is refundable only if the order is cancelled and refunded before shipment; once the order ships, the fee is earned and non-refundable.
• Protection applies only to the original order, purchaser, and delivery address; it is not transferable.
• Available on shipments within the United States only.
• If you decline Shipping Protection, your order travels at the carrier’s standard liability terms, and any claim must be made directly with the carrier.
• These terms are governed by the laws of the State of North Carolina. Any dispute shall be resolved in the state or federal courts located in North Carolina.
• We may update these terms prospectively; the version published at the time of your purchase applies to your order.

Questions? Message us from your order page or use the contact form — we’re a small shop and we’ll take care of you.